物流政策

1. Order Processing Time

  • All orders are typically processed within 1–2 business days (excluding weekends and public holidays).

  • A shipping confirmation and tracking information will be provided once the order has been processed.

  • Processing times may be extended during peak seasons or promotional periods.

2. Shipping Regions and Methods

  • Coplus offers international shipping to multiple global regions.

  • Actual shipping methods will be arranged based on the destination through partnered carriers (such as DHL, FedEx, UPS, etc.).

  • If delivery to the destination is unavailable, Coplus will notify the customer and assist with order cancellation or alternative arrangements.

3. Estimated Delivery Time

The following are general estimated delivery times. Actual delivery may vary due to customs clearance and carrier conditions:

  • United States: approximately 5–10 business days

  • Other countries/regions: approximately 7–14 business days

4. Duties and Import Taxes (Important)

All product prices listed on the website do not include import taxes, duties, customs fees, or any government-related charges.

The customer is responsible for all applicable fees, including but not limited to:

  • Import duties (Tariffs / Duties)

  • Sales tax or value-added tax (VAT / GST), if applicable

  • Customs clearance fees or other regulatory charges

Payment Timing

All related charges must be paid by the customer at the time of delivery or customs clearance. Coplus does not cover, prepay, or reimburse these fees.

No refund will be issued if a shipment is returned, held, or destroyed due to refusal to pay required charges.

5. Address Information and Delivery Responsibility

  • Customers are responsible for ensuring that the shipping address provided at checkout is accurate.

  • Coplus is not liable for delays, returns, or additional costs caused by incorrect addresses, failed delivery attempts, refusal of delivery, or storage time expiration.

  • If a package is returned to Coplus, return shipping costs will be the responsibility of the customer.

6. Lost or Damaged Packages

  • Once the package is transferred to the shipping carrier, all transit risks become the responsibility of the carrier.

  • If a package is lost or damaged during transit, please contact Coplus Customer Service as soon as possible and provide relevant details.

  • Coplus will assist in filing a claim or tracing the shipment with the carrier, but cannot guarantee the outcome or compensation timeline.

7. Order and Shipping Information Changes

  • Once an order enters the processing stage, changes to the address or cancellation cannot be guaranteed.

  • If assistance is needed, please contact Customer Service immediately. Coplus will make reasonable efforts to assist but cannot ensure changes can be made.

8. Customer Service Contact

For any shipping-related inquiries, please contact:

Email: service@coplus.com.tw