FAQ's
About Coplus
COPLUS
COPLUS has been headquartered in Taiwan since 1964 and specializes in aftermarket and performance lighting solutions. Our products are distributed all over the world.
How does COPLUS ensure quality?
COPLUS fully adheres to the ISO-9001 standard procedures that automotive companies have always required to manage our suppliers, production, products and archives. Our performance lighting has passed SAE, DOT, CCC, JIS and ECE certifications.
Does COPLUS hold any patents?
The company has secured over 1,100 patents from various countries, including the United States, the European Union, Taiwan, Japan, and China, to protect its intellectual property. Our patents apply not only to design but also to structure, particularly high-performance lighting. We will pursue infringements to the fullest extent of the law.
Why you should choose COPLUS
We design, manufacture, maintain high quality, and remain competitive, and we are the leader in the LED lighting industry. Without a doubt, this is the best on the market.
Return/Exchange
Application period
You will have 45 days from the date the item is shipped to request a return for a refund. 45 days after the item is shipped, you have 15 days to request an exchange. Returns or exchanges must be postmarked within 15 days of your request being approved to avoid restocking fees and delays.
Return shipping fee
If you request a refund for a non-defective item within 45 days of the item's shipment date, provided each item is in new condition and at full suggested retail price, you will be required to return the item and pay the return shipping fee as a handling fee. Once the item is received, the refund process will be arranged. We will not refund non-defective items until we have received and inspected the original item first.
If you are returning an item due to an error on our part (i.e. we sent you the wrong item or quantity), please return the item to us in its original packaging within 10 days of delivery. We will email a prepaid returns label and cover all postage back to us.
Refund
Goods cannot be considered defective if they are damaged due to improper installation or use, in which case we will not issue a refund or replacement.
Refunds will be made back to the original source of payment. All shipping costs are non-refundable and will be deducted from the refund amount. Please note that once the return is processed, the refund may take 7-10 business days to appear in your account.
Exclusion Condition
1) Products that have been physically or cosmetically damaged or modified during installation
2) Water Damage - Product submerged in water due to severe off-road use
3) Applying grease of unknown origin (not provided by Coplus) on the connector socket causes connection problems
4) Products purchased from clearance categories
5) Special orders, i.e. any items not normally found in our online catalog
Warranty and Replacement
Warranty coverage
All warranty returns require a Return Authorization form as described below.
The warranty only covers defects in design and manufacturing. The warranty does not cover the following: installation errors, wear and tear, acts of God, misuse, abuse, neglect, accidents, collisions, defects resulting from custom specifications provided by you, or any product modifications, configurations or combinations not performed by us or on our behalf .
The Coplus 1 Year Manufacturer's Warranty begins on the date the item is shipped from our factory. You must be the original owner and provide proof of purchase or product registration when making a claim.
Shipping cost and time
For all warranty returns, we will pay shipping costs, provided you return the defective product within 90 days of delivery. After 90 days of delivery, the product will be required to be returned to us, shipping costs prepaid by you. As a remedy, we will, at our option, repair or replace the defective merchandise, or issue a credit.
Customer Complaints and Claims
Please contact our customer service department via email (service@coplus.com.tw) for help determining the root cause of the issue. We will assist with troubleshooting to determine what needs to be replaced.
Labor/other costs
All warranties cover the product itself. Due to the scope of variables, we will not be responsible for any additional costs (labor, installation, rental cars, downtime, etc.).
Compatibility and installation
What suits
The titles of our products show compatible years, makes, and models; compatibility is also shown on the product page under "Product Specifications." Or you can contact our customer service team! We'll be happy to provide instructions.
Where are the installation instructions?
The installation guide can be downloaded from the product details page of our website. We apologize if the guide is missing or unclear and we will be happy to personally assist you with any questions or concerns during installation.
Can you help with installation?
Unfortunately, we do not perform installation. Please ask one of our team members for recommendations in your area.
Legal Complaint
Compliance
Federal and state laws may prohibit the removal, modification or modification of any device or design element that affects the safety of a vehicle operating on the road. Violation of such laws may subject the owner or user to fines or penalties. Installation of certain parts may void your vehicle's warranty coverage, if any. We accept no liability for individual customer application of such products as some products are intended for off-road or show vehicle use only.
Cooperate with us
wholesale account
We offer wholesale accounts to qualifying businesses. Please email your inquiry to coplus_salesteam@coplus.com.tw and one of our representatives will contact you shortly.
product
Moisture in light
Moisture condensation under normal use (which cannot be restored to original condition within a short period of time/without modification), will be covered by the warranty.
Light source modifications (HID/LED conversions) that result in moisture condensation will not be covered by the warranty without proper weather protection.
Moisture or condensation can occur in the light due to the atmospheric difference between the light's interior and exterior atmosphere. All headlights vent into the atmosphere so that heat can be dissipated outside the headlights. The moisture or condensation should burn off within a day or so. When this happens, check the socket and bulb cover to make sure they are seated correctly against the housing. Check the socket weather gaskets on older vehicles for any signs of deterioration. Check the vent tubes or vent tape to make sure they are not clogged, pinched, or dusty.
Can the headlights be adjusted?
Yes, they are adjustable. All of our headlights have at least one height adjustment screw. Please find instructions in the installation guide.